After-sales Service
What can I do if I have been scammed?When will my dispute case be solved?What should I do if I am unsatisfied with the process or result of my case regarding a Trade Assurance order?If my order used multiple payment methods, what's the refund priority for different payment methods?How to submit a complaint for offline order?Why the refund I received for Trade Assurance order is insufficient?How to cancel a dispute for the Trade Assurance order?Alibaba.com Transaction Dispute RulesWhat can I do if order information changed without mutual agreement?How do I check the status of my dispute case?How do I deal with my offline dispute?What's the dispute process for offline order?How do I manage offline dispute?How do I deal with my Trade Assurance dispute?What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?How does Alibaba.com prevent scams?What's the dispute process for Trade Assurance order?What can I do if I failed to track the shipment?What can I do if refund is processed but my paying credit card is closed?Who pays the shipping cost when returning goods on a Trade Assurance order?What is the difference between a severe dispute and a general dispute?Unsatisfied with offline dispute result/processing. What can I do?What is the new pocess of \"In Transit\" dispute for Trade Assurance order?Can I open a case if it has already been more than 30 days since I received my Trade Assurance order confirmation receipt?Can I get the payment processing fee returned when I apply for refund?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.