What can I do if I have been scammed?
If there is trade dispute, please contact supplier for solution first. If it does not work, you can submit dispute to negotiate with supplier further. If still no agreement reached, Alibaba dispute team will step in to help handle it after case escalation.
Based on your order types, there are two kinds of dispute on Alibaba.com currently:
1) Trade Assurance Order Dispute;
2) Offline Trade Dispute;
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.