Unsatisfied with offline dispute result/processing. What can I do?
If the offline dispute is still in processing, please response directly on the dispute page and Alibaba will step in after escalation if no agreement reached between you and supplier.
If the offline dispute is already closed, please open a new one.
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.