What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

When buyer submits a refund application and selects the dispute type as "unreasonable destination port fee", the system will pre-judge the responsible party according to trade terms in the contract:

1.tIf it is identified as buyer’s responsibility:

Both parties negotiate freely during the negotiation period. If no agreement reached or buyer doesn’t cancel the dispute manually in 30 days after the refund application is submitted, the system will make a judgement automatically as buyer’s responsibility and close the dispute. The dispute will not be closed or escalated automatically within 30 days and no escalation button.

2.tIf it is identified as seller’s responsibility:

After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. From the 4th day onward, the buyer can request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to negotiate with the seller.

During the negotiation period, both parties need to respond each other's proposal within 7 days, otherwise the dispute will be escalated (no reply from supplier in due time) or cancelled (no reply from buyer in due time) automatically.

Alibaba.com will also act as a mediator for any disputes which remain unresolved after 30 days of initial opening.

Note:
1.tBuyers can modify the refund application (refund amount etc.) when edit the dispute proposal except the dispute type and whether received the goods during negotiation period.
2.tBuyers can cancel dispute on the dispute detail page before case escalation or request Alibaba dispute team to cancel the dispute after case escalation.