How do I deal with my Trade Assurance dispute?

To deal with the dispute you have opened, please refer to the instructions below.

The dispute is still under negotiation

The dispute is escalated and under processing

The dispute is still under negotiation:-All Orders, find the disputed order and click 'view refund application' to the dispute detail page.

2. If the dispute is waiting for supplier's response, you can 'Edit refund request' 'Cancel refund request' or 'Escalate Dispute' ;

If the supplier has responded, you can check their proposal and either choose "agree" or "reject." If you choose "agree," then the case will be closed with a resolution having been found. If you choose "reject," then you can provide a new proposal and continue negotiating, or you can select "escalate dispute" to get the Alibaba.com resolution team involved.

The dispute is escalated and under processing:What's the dispute process for Trade Assurance order?

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? How do I manage offline dispute? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.