How do I manage offline dispute?

You could Manage the offline dispute you submitted in Complaint Center- Manage Complaints-Complaints I Submitted.

The dispute is under discussion:

You could check the dispute status, click "Respond Now" to upload more evidences, or click "Cancel Complaint" to cancel the dispute.

The dispute is waiting for Alibaba processing:

You could check the dispute status, or click "Cancel Complaint" to cancel the dispute.

The dispute is waiting for buyer response:

You could check the dispute status, click "Respond Now" to upload more evidences, or click "Cancel Complaint" to cancel the dispute.

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? How do I manage offline dispute? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.