Alibaba FAQ

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card?

Others FAQ

How do I delete my posts in the Discussion Forums? What is Sales Trends Reports? How do I participate in discussion in Buyer Community? Production Monitoring Services Terms and Conditions How do I join Alibaba.com Affiliates?

Novel Coronavirus related

Will my shipment get delayed due to coronavirus? Can the coronavirus be spread from packages or products shipped from C Impact of Novel Coronavirus on Alibaba.com assessment report Suggestion on Cautiously Trading Medical supplies during the outbreak Impact of Novel Coronavirus (2019-nCoV) on Your Alibaba.com Order

Promotions

Why cannot I use the 10% OFF coupon for my order? What benefits can I get in March Expo? Which carriers (“Shipping Option”) are available for promotion? How can I find suppliers from country of origin? How can I use the 10% OFF Coupons?

Order Feedback

How do I leave feedback for my order? How do I check supplier's feedback made by other buyers? How do I modify my feedback on the Trade Assurance order? How do I delete feedback for my Trade Assurance order? If I made negative review on orders, can supplier appeal for deleting

After-sales Service

How do I check the status of my dispute case? How do I manage offline dispute? What can I do if refund is processed but my paying credit card is clos How do I return products for my Trade Assurance order? How do I deal with my Trade Assurance dispute?

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatica What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt?

Shipping

What is the price calculation date for ocean freight? How do I link my Trade Assurance order with my logistics order? What is EXW? When will you ship my ocean logistics order? How do I pay for my logistics order?

Inspection

What should I do if the inspection report indicates a failed or pendin What happens after payment is completed for inspection order? How to contact the inspection company? How do I cancel an inspection service? How to apply refund for value-added service?

Production Monitoring

How does the Production Monitoring Service work? How do I use the Production Monitoring Service? How can I talk directly to the agent working on my Production Monitori How is the production monitoring conducted? What happens at the on-site check for Production Monitoring service?

Order Payment

How do I manage my credit card on Alibaba.com? How do I apply for Alibaba.com Payment Terms? What APAC countries and regions enjoy the MasterCard payment promotio What's the service fee of Trade Assurance? What is an IBAN code?

Place Order

How do I cancel a Trade Assurance order? What is OneTouch? Can I change my shipping address? How do I modify my Trade Assurance order? Why cannot I add products to shopping cart?

Business Negotiation

How can I delete an RFQ? How to recall messages in Messenger? Why my communication record disappeared in Message Center? Why cannot I find my chat history in Messenger? How to manage conversations in Messenger?

Sourcing

How do I know what certification that I need? What should I do when my shipment is held at Customs? What is Onsite Check? What is the difference between Golden Suppliers and Verified Supplier How do I find certified products and suppliers?  

Account

Your Alibaba.com Account is Temporarily Unavailable: Advice and Steps