Your Alibaba.com Account is Temporarily Unavailable: Advice and Steps

Scenario 1: Account Closed by Yourself

If you closed your Alibaba.com account and want to reactivate it, follow these steps:

1. Log in to your account on your laptop.

2. Click the "click here" button on the login page.

Scenario 2: Account Closed by Alibaba.com for Security Reasons

If your Alibaba.com account was closed by Alibaba.com due to security concerns, follow these steps to reactivate it:

1. Click here to sign in with your email or mobile number.

2. Follow the on-screen instructions for self-verification and provide the requested information.

3. Click "Sign in" to access your account with your password.

(Note: If you prefer to verify with your mobile number, ensure that you submit a phone number from your registered country to receive an SMS code.)

In cases where your account has been restricted for added security due to unusual or high-risk activities, you can submit a reactivation request by clicking here. Alibaba.com will review your account and process your request within 1-3 business days. You'll be notified of the result by email.

Please follow these steps according to the specific scenario that applies to your account situation. If you have any questions or need further assistance, it's advisable to contact Alibaba.com's customer support for personalized guidance.