Can the coronavirus be spread from packages or products shipped from China?

According to the United States Centers for Disease Control and Prevention (CDC), "there is no evidence to support the transmission of 2019-nCoV [now named COVID-19] associated with imported goods." Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible. You can read more about this, and other frequently asked questions answered by the CDC here.

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