How to apply refund for value-added service?

If you paid for value-added service using a credit card after making the initial payment for your Trade Assurance order, we will automatically refund the service fee to your paying card upon service cancellation. Refunds typically take around 7 working days, which depends on the processing speed of the issuing bank.

If you paid for value-added service with the initial payment for your Trade Assurance order, the refund of service fee can be received through the following methods upon service cancellation:
- If you have not completed payment for the Trade Assurance order, simply contact your supplier to modify the pending payment amount by deducting the service fee.
- If you have completed payment for the Trade Assurance order, simply apply for a refund from your supplier.