What should I do if I mistakenly confirmed receipt?
Your order will be protected up to 30 calendar days after confirming receipt. This means that during those 30 days, you can submit a Trade Assurance dispute in the event of quality or shipment related problem.
If you confirmed receipt by mistake when you haven't yet received your goods, or there is any issue with the quality of the goods, we suggest that you negotiate with the supplier to settle the dispute as a first step. If the result is not satisfactory, you can file a dispute with Alibaba.com within 30 calendar days. For instructions on how to file a dispute, please click here.
Order Receipt
What does the order status 'shipment started' mean?
What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?
What should I do if I mistakenly confirmed receipt?
How do I extend the shipping date for my order?
How do I confirm my order receipt?
How do I trace my order with the tracking number?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.