Why was my account deactivated due to security reasons?
Sorry to hear that your account is temporarily unavailable because of a recently completed security check. The said security check is taken at random for all the members. It is regularly run by Alibaba to ensure that our website is a safe trading environment both for you and your business partners.
If you want to reactivate your account, please click here to learn more.
What can I do if my account was deactivated?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.