How do I confirm my order receipt?

The order receipt can be confirmed manually by buyer or automatically by the system.

To confirm your order receipt, please go to “orders” > “all orders” and click “confirm receipt" on the order detail page as shown below to complete the order.

If you do not confirm the order receipt manually, the system will automatically confirm the order receipt. The time it takes to automatically confirm the order receipt varies by shipping method.

(i) by express: 15 days;

(ii) by air freight: 30 days;

(iii) by land transportation, sea freight or postal parcel: 60 days;

(iv) from overseas warehouse: 10 days.

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly? What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt? How do I trace my order with the tracking number?

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