How do I check the status of my dispute case?

Trade Assurance order dispute:All Orders to find the order list.

2. Find the order and click 'View refund application' to check the Dispute Status and Operation Record.

3. If you have reached refund agreement, you could also check 'Refund Process' and 'Final Resolution' as below. You can see the refund method (via T/T, Credit Card or e-checking) and refund processing time.

Offline dispute:Complaint Center-Manage Complaints-Complaints I submitted to view the latest status of your complaints.

What's the dispute process for Trade Assurance order?

What's the dispute process for offline order?

When will my dispute case be solved?

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? How do I manage offline dispute? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

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