Who pays the shipping cost when returning goods on a Trade Assurance order?

In the first instance, please negotiate with the supplier to determine who should pay the shipping cost. If no agreement is reached, you can open a case and the Alibaba.com resolution team will make a decision.

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I manage offline dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.