How does Alibaba.com prevent scams?
Providing a safe and secure environment for you to conduct business is our top priority and we are continuously improving our online security.
Trade Assurance is a free service that helps to create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% order protection in the case of late shipment or quality issues with products.
If there are any issues, you can open a case, and Alibaba.com's professional resolution team will ensure a solution is reached.
How does Trade Assurance protect my online transaction?
How do I open a dispute for my Trade Assurance order?
How to submit a complaint for offline order?
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.