How do I deal with my offline dispute?
To deal with the offline dispute you have opened, please refer to the instructions below.
The dispute is still under negotiation
The dispute is escalated and under processing
The dispute is still under negotiation:Complaint Center - Manage Complaints-Complaints I Submitted, find the dispute and click 'View Detail' to the dispute detail page. 
2. If the case has been open for less than five days, you can cancel the case by selecting "cancel the complaint," or upload more evidence by selecting "respond now."
3. If the case has been open for five days or more you can also request Alibaba.com's assistance by clicking "escalate."
The dispute is escalated and under processing:What's the dispute process for offline order?
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.