Can I get the payment processing fee returned when I apply for refund?
Sorry that the payment processing fee was charged for the payment service by banks or some institutions. When you apply for refund, Alibaba.com can only return the amount received which you can check on your order detail page- Payment Records area as below, hope you could understand.
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.