When will my dispute case be solved?
Case resolution depends on many factors, such as response times and whether the evidence provided is sufficient. As a result, it cannot be specified when exactly a case will be resolved.
However, please be assured that the Alibaba.com professional resolution team will do their best to come up with a solution as soon as possible. To help reach a resolution, please cooperate with Alibaba.com.
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.