Alibaba FAQ

Why the refund I received for Trade Assurance order is insufficient?

Please note that due to refund processing fee, the refund you received might be less than the refund agreement reached. And the refund processing fee varies from different payment methods. Please find details below:

Why the refund I received for Trade Assurance order is insufficient?

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I manage offline dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.