Alibaba FAQ

What can I do if order information changed without mutual agreement?

In case your order information be changed without mutual agreement, such as product price, MOQ, shipping fee be added after order placing, you could submit a complaint by following below steps when cancel the order:
Note: Currently the complain process is available on Alibaba.com APP only.

1. Go to My Alibaba - Manage Order page
What can I do if order information changed without mutual agreement?

2. Find the order, click "Cancel Order" button
What can I do if order information changed without mutual agreement?

3. Select the reason for cancellation. If you choose the reason ‘Order information was changed without mutual agreement’, an complain can be submitted.
What can I do if order information changed without mutual agreement?

4. Select more specific reason for cancellation.
What can I do if order information changed without mutual agreement?What can I do if order information changed without mutual agreement?

5. Uploading evidence, including the historic communication record between you and supplier, the product detail information screenshot, the offline contract…etc.
What can I do if order information changed without mutual agreement?

6. Complete the complaint details and ‘Submit’. After submission, the order will be closed immediately and in the same time, a complaint case will be created. Alibaba service team will look into it and notify the final result by email. If supplier takes the responsibility for the order cancellation, account punishment will be issued accordingly.

After-sales Service

How do I check the status of my dispute case? How do I deal with my Trade Assurance dispute? How do I manage offline dispute? How do I return products for my Trade Assurance order? What can I do if refund is processed but my paying credit card is closed? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

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