What can I do if I failed to track the shipment?
If you failed to track the shipment with the tracking number or other delivery information provided by your supplier, please contact the supplier or the logistic company directly for further assistance.
If still not works, you can open a dispute for your order and Alibaba.com dispute team will step in to help handle it after case escalation.
Open a dispute for Trade Assurance order
Open a dispute for offline order
After-sales Service
How do I check the status of my dispute case?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
How do I return products for my Trade Assurance order?
What can I do if refund is processed but my paying credit card is closed?
What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?
Alibaba.com
Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.