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Account Management
Why was my account deactivated due to security reasons?
How do I unsubscribe from your mail list?
What is a safe password?
How do I change my email address?
What can I do after received a new business card?
Others FAQ
How do I participate in discussion in Buyer Community?
How do I delete my posts in the Discussion Forums?
What is Sales Trends Reports?
How do I join Alibaba.com Affiliates?
Production Monitoring Services Terms and Conditions
Novel Coronavirus related
Will my shipment get delayed due to coronavirus?
Can the coronavirus be spread from packages or products shipped from C
Suggestion on Cautiously Trading Medical supplies during the outbreak
Impact of Novel Coronavirus on Alibaba.com assessment report
Impact of Novel Coronavirus (2019-nCoV) on Your Alibaba.com Order
Promotions
Why cannot I use the 10% OFF coupon for my order?
What benefits can I get in March Expo?
How can I use the 10% OFF Coupons?
Which carriers (“Shipping Option”) are available for promotion?
How can I find suppliers from country of origin?
Order Feedback
How do I leave feedback for my order?
How do I modify my feedback on the Trade Assurance order?
How do I check supplier's feedback made by other buyers?
How do I delete feedback for my Trade Assurance order?
If I made negative review on orders, can supplier appeal for deleting
After-sales Service
How do I check the status of my dispute case?
How do I return products for my Trade Assurance order?
How do I deal with my Trade Assurance dispute?
How do I manage offline dispute?
What can I do if refund is processed but my paying credit card is clos
Order Receipt
What does the order status 'shipment started' mean?
What can I do if Trade Assurance order is confirmed receipt automatica
What should I do if I mistakenly confirmed receipt?
How do I extend the shipping date for my order?
How do I confirm my order receipt?
Shipping
How do I link my Trade Assurance order with my logistics order?
What is the price calculation date for ocean freight?
What is EXW?
When will you ship my ocean logistics order?
How do I pay for my logistics order?
Inspection
What should I do if the inspection report indicates a failed or pendin
How do I cancel an inspection service?
How to contact the inspection company?
What happens after payment is completed for inspection order?
How to apply refund for value-added service?
Production Monitoring
How do I use the Production Monitoring Service?
How can I talk directly to the agent working on my Production Monitori
How does the Production Monitoring Service work?
How is the production monitoring conducted?
What happens at the on-site check for Production Monitoring service?
Order Payment
How do I manage my credit card on Alibaba.com?
How do I apply for Alibaba.com Payment Terms?
What APAC countries and regions enjoy the MasterCard payment promotio
What's the service fee of Trade Assurance?
What is an IBAN code?
Place Order
How do I cancel a Trade Assurance order?
Can I change my shipping address?
How do I modify my Trade Assurance order?
What is OneTouch?
Why cannot I add products to shopping cart?
Business Negotiation
How can I delete an RFQ?
How to recall messages in Messenger?
Why my communication record disappeared in Message Center?
Why cannot I find my chat history in Messenger?
How to manage conversations in Messenger?
Sourcing
What should I do when my shipment is held at Customs?
What is Onsite Check?
What is the difference between Golden Suppliers and Verified Supplier
How do I find certified products and suppliers?
How do I know what certification that I need?
Account
Your Alibaba.com Account is Temporarily Unavailable: Advice and Steps