How do I return products to the supplier?

For Trade Assurance order:open the dispute.

When creating a case, please select "yes, I want to return the goods." Once you have reached an agreement with your supplier, arrange the returning of the goods, and upload the return information within 15 days. If this is not done within 15 days the case will be canceled automatically.

After you have uploaded the return information, and the seller has confirmed receipt, Alibaba will arrange the payment within seven working days.

Note: The return and refund process can not be cancelled or modified manually. Please confirm before reaching agreement.

For offline order:How long does it take for me to receive the refund for Trade Assurance order?

After-sales Service

How do I check the status of my dispute case? How do I return products for my Trade Assurance order? How do I manage offline dispute? What can I do if refund is processed but my paying credit card is closed? How do I deal with my Trade Assurance dispute? What is the new pocess of \"Unreasonable destination port charges\" dispute for Trade Assurance order?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.