When will the supplier ship my Trade Assurance order?

There should already be a confirmed shipping date by you and the supplier in the contract.

Please follow the below steps to check the agreed shipment date:
1. Go to Orders-All Orders, find the order and click' View more' to the order details page.

2. On the order details page, you can find all of the shipment information under shipment terms.

If the shipment date shown on the order details page is different than your confirmed date with the supplier, you need to contact your supplier to check and modify the contract.

Note: If your supplier has shipped overdue, you can submit a dispute to apply for refund.

How do I open a dispute for my Trade Assurance order?

How do I contact suppliers?

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly? What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt? How do I trace my order with the tracking number?

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