How does Alibaba ensure the shipping info of the Trade Assurance order is real?

For Trade Assurance order exported via Onetouch: supplier will use Alibaba.com’s affiliated company's trade export services (Onetouch) to export the goods, and therefore all data are retrieved directly from Customs and the data will likely be real and reliable.

For Trade Assurance order not exported via Onetouch: supplier needs to upload the shipment proof or link the logistics order to finish shipment. You could contact the logistics company after you got the tracking number to check.

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly? What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt? How do I trace my order with the tracking number?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.