Alibaba FAQ

What can I do if I receive spam emails?

Scene 1: If the emails received are from suppliers with their personal/company email address, please block their email addresses directly at your emailbox. 

Scene 2: If the emails received are from Alibaba.com, go to "My Account-Email Services" to unsubscribe:

What can I do if I receive spam emails?

Turn off the button to unsubscribe the supplier's emails.

What can I do if I receive spam emails?

It takes about 24 hours to update your settings.

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card? Why I failed to log in IPP platform with my Alibaba.com account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.