I want to change email, but have no access to my old one. What should I do?

If you don't have access to your current registered email address, please contact our Customer Service Team with new email address so we could replace the old one for you.

Note: Please ensure the new email address provided has not been used for any other account under Alibaba Group, such as AliExpress.com etc. since one email address can only be used for one single account.

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card? Why I failed to log in IPP platform with my Alibaba.com account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.