Can I change my Member ID?

Member ID is automatically generated when you registered and it can't be changed. For your kind information, it will not affect the use of your account.

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card? Why I failed to log in IPP platform with my Alibaba.com account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.