Can I enjoy the transaction fee discount if I have full-amount-refunded order before?

No. You must be a registered member of Alibaba.com, with a valid Alibaba buyer account, and there has been no paid transaction record of any Trade Assurance order under such buyer account, including refund orders, logistic orders, inspection orders, to be eligible in participating in the promotion.

Promotions

Why cannot I use the 10% OFF coupon for my order? What benefits can I get in March Expo? Which carriers (“Shipping Option”) are available for promotion? How can I find suppliers from country of origin? How can I use the 10% OFF Coupons? When can I collect and use 10% OFF Coupons?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.