What should I do if the Trade Assurance payment goes wrong?

tttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Account type	Question category	Explanation	Solutions
1029	Paid more	Paid more than the order amount	1）modify order； ttt2）if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
	Paid less	Paid less than the order amount	1）contact the supplier to modify order （buyer's confirmation of modification needed）； ttt2）to pay the differerence
	Paid wrong	Paid to the wrong bank account	Please make the supplier go to service team for help
	Offline order paid to online account	Offline order paid to online Trade Assurance account	1）draft Trade Assurance order and finish the deal； ttt2）make the supplier go to service team for help
1030	Paid more	Paid more than the order amount	1）modify order； ttt2）if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
	Paid less	Paid less than the order amount	1）contact the supplier to modify order （buyer's confirmation of modification needed）； ttt2）to pay the differerence
	Paid wrong	Paid to the wrong bank account	Please make the supplier go to service team for help
	Offline order paid to online account	Offline order paid to online Trade Assurance account	1）draft Trade Assurance order and finish the deal； ttt2）make the supplier go to service team for help

Order Payment

How do I manage my credit card on Alibaba.com? How do I apply for Alibaba.com Payment Terms? What APAC countries and regions enjoy the MasterCard payment promotion? What's the service fee of Trade Assurance? What is an IBAN code? Can I pay for multiple Trade Assurance orders at once?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.