Why can't I find my supplier on Alibaba.com?

If you can't find supplier you have previously done business with on Alibaba.com, possible reasons are as follow:
- Their account was deactivated by themselves or by Alibaba.com due to some reasons;
- Their Gold Supplier Membership expired

You may contact them with the contact information you've already had or check with Alibaba.com Customer Service for further information about them.

Sourcing

What should I do when my shipment is held at Customs? What is Onsite Check? How do I know what certification that I need? What is the difference between Golden Suppliers and Verified Suppliers? How do I find certified products and suppliers? What is Express Account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.