Where can I find the supplier's quick response rate?

Please note that some suppliers will show their quick response rate and some will not.

If the supplier has displayed their quick response rate, you can find it as below:

1. In the suppliers tab of the searching result page:

2. On the right-hand side of the product searching result list page:

3. On the supplier's minisite. Click Buyer Interactions or go to the Contacts page:

Sourcing

What should I do when my shipment is held at Customs? What is Onsite Check? How do I know what certification that I need? What is the difference between Golden Suppliers and Verified Suppliers? How do I find certified products and suppliers? What is Express Account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.