When will I receive my order?

You can confirm goods receipt manually in the order system whenever you receive the goods.

If you do not confirm receipt manually within certain time as below, the system will confirm automatically.

(i) by express: 15 days;
(ii) by air freight: 30 days;
(iii) by land transportation, sea freight or postal parcel: 60 days;
(iv) from overseas warehouse: 10 days.

Please note that you can still apply for refund up to 30 calendar days after you confirm goods receipt.

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly? What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt? How do I trace my order with the tracking number?

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