Alibaba FAQ

What do the acronyms listed in the shipping section of a Trade Assurance order stand for?

The listed acronyms are known as, international commercial terms or incoterms, which define the responsibilities of sellers and buyers for the delivery of goods under sales contracts. Incoterms are used to help a buyer or supplier arrange for the correct shipping method of the goods.

Alibaba Trade Assurance currently supports the following Incoterms:  FOB, CIF, CNF/CFR, CPT, EXW, DDP, and DDU.

For shipping method: You may negotiate with your supplier to determine your shipping method. Alibaba.com does not have specific requirements. The most common shipping methods include, sea freight, air cargo, express and land transportation.

Order Receipt

What does the order status 'shipment started' mean? What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly? What should I do if I mistakenly confirmed receipt? How do I extend the shipping date for my order? How do I confirm my order receipt? How do I trace my order with the tracking number?

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