How can I check my payment details?

There are two ways to check payment details:

1. Go to Services and click "Manage Logistics Orders" to check.

2) Find the Trade Assurance Order here. On the order detail page, scroll to "Sea Freight Solution" and click “View Details”.

Shipping

What is the price calculation date for ocean freight? How do I link my Trade Assurance order with my logistics order? What is EXW? When will you ship my ocean logistics order? How do I pay for my logistics order? What should I do if there is no ocean shipping quotation displayed?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.