What regions are covered by the inspection service?

All regions within mainland China, except Chongqing, Gansu, Guizhou, Hainan, Henan, Heilongjiang, Jilin, Neimenggu (Inner Mongolia), Ningxia, Qinghai, Sichuan, Xinjiang, Xizang (Tibet).

Inspection

What should I do if the inspection report indicates a failed or pending status? What happens after payment is completed for inspection order? How do I cancel an inspection service? How to contact the inspection company? How to apply refund for value-added service? How to check the inspection result?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.