Why was my payment not received in my order after I paid?
After you pay, the time required for payment clearing and settlement varies by payment method. Please check the timeline below:
Payment Method | Support Currency | Payment Transfer Time | |
Credit /Debit Card | Visa Card | USD，CAD，AUD，EUR，SGD，JPG，GBP，KRW，MXN，INR，PHP，MYR，RUB，AED，BRL，HKD，ILS，PLN，SAR，THB，ZAR | 1-2 hours |
Mastercard | |||
Diners | USD | ||
Discover | |||
JCB | |||
AMEX | |||
Online Bank Payment | ACH | USD | 4-5 working days |
SEPA | EUR | 9-10 working days | |
Wire Transfer(T/T) | Domestic Transfer | USD | 2-3working days |
EUR | 1-2 working days | ||
GBP | 1-2 working days | ||
CAD | 1-2 working days | ||
AUD | 1-2 working days | ||
International Transfer | USD/EUR/JPY/HKD/SGD/CAD/ | 3-7 working days | |
USD/EUR/JPY/HKD/SGD/CAD/ | 3-7 working days | ||
Western Union | USD | 1 working days | |
Boleto | USD | 3-4 working days | |
Pay Later | USD | 1-3 working days | |
Online Transfer | USD | 1-2 working days | |
If you paid with Credit Card: Payment arrives in 1-2 hours after payment success and check pass from Aug.2, 2018 onwards.
If you paid with Online Bank Payment (Formerly known as e-Checking): Payment arrives in 4-5 working days after payment success and authorization in USD, and in 9-10 working days in EUR.
If you paid with T/T (Telegraphic Transfer): After paid by T/T, it takes 3-7 working days to reach the supplier's account for international transfer (Account number start with 1030/1029）, and 1-2 working days for domestic transfer. After the payment is received, the supplier needs to link the payment to the trade assurance order, and the order status will be updated as a result.
If you paid with Western Union: Payment arrives in 1 working day.
If you paid with Boleto: Payment arrives in 2-4 working days.
If you paid with Pay Later: Payment arrives in 1-3 working days after the loan agreement is completed.
If you paid with Online Transfer: Payment arrives in 1-2 working days.
