Why is the received refund less than the amount I paid?

There is processing charged during refund for some payment methods, such as Wire Transfer, Western Union and Pay Later. Please click here to learn more.

Order Payment

How do I manage my credit card on Alibaba.com? How do I apply for Alibaba.com Payment Terms? What APAC countries and regions enjoy the MasterCard payment promotion? What's the service fee of Trade Assurance? What is an IBAN code? Can I pay for multiple Trade Assurance orders at once?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.