What's covered by Trade Assurance?
Types of Coverage for Buyers
Requirements for Acceptance of Complaints
What's not covered by Trade Assurance
Types of Coverage for BuHttps://service.alibaba.com/supplier/faq_detail/13903742.htm) and SGS-CSTC Standards Technical Services (Shanghai) Co., Ltd.(https://go.wzyubing.com/?goto=168);
2. The inspection standard will be based on the Trade Assurance contract executed by you and Seller. If there are no express provisions in the contract, the industrial standards will be adopted in the inspection. For details, please refer to: https://go.wzyubing.com/?goto=169
3. Other situations where Trade Assurance is applicable
3.1 You must submit the dispute no later than 90 calendar days after Seller ships the products.
3.2 You are obliged to provide the evidence required by Alibaba within the specified period.
For instance:
a)If your products are detained by the customs of the country of destination, you are required to provide the written detention document issued by the customs within 3 calendar days after an email is received from Alibaba.
b)If your products are delivered to a wrong location, you are required to provide the delivery address actually agreed between you and Seller within 3 calendar days after an email is received from Alibaba.
Note: In each of the above cases, the protection is subject to you having a good reputation in the relevant transaction.
