How does Trade Assurance protect my online transaction?

Trade Assurance is a free service for buyers provided by Alibaba.com. It secures your payment on Alibaba.com, for the payment is made to the supplier's bank account which has been designated by Alibaba.com.

Trade Assurance covers you in the event of shipping or quality-related disputes. You're covered if:
- Your products are not shipped on time as per the contract with your supplier
- Your products do not meet the quality standards as per the contract with your supplier

If dissatisfied with the order, you can apply for refund. If supplier agrees on your refund request, money will be returned to you, otherwise Alibaba will help handle it after escalation.

Note: The Claim Period may vary depending on the shipment method in the Purchase Contract but in no case shall it exceed 30 calendar days after the Date of Confirmed Receipt of the Products.

Place Order

How do I cancel a Trade Assurance order? Can I change my shipping address? How do I modify my Trade Assurance order? What is OneTouch? Why cannot I add products to shopping cart? How to check Trade Assurance order status?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.