What can I do if I forgot my account ID or email address?

To help you retrieve your account, please contact Customer Service Team and provide as much information as you can, so we could try to locate the account for you, such as:

Email address
Order number
Inquiry ID
RFQ ID

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card? Why I failed to log in IPP platform with my Alibaba.com account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.