How do I cancel my membership?

If you deactivate/cancel/delete your Alibaba.com account, you will lose all of your contacts and messages on Alibaba.com.

If you still want to close your Alibaba.com account, please sign into My Account -Member Profile, then click "Deactivate Account" , fill out the deactivation form to cancel account. It will take effect immediately.

After submitting the cancellation application, your info will be removed from Alibaba.com in 24 hours.

If you have forgotten your password, click here to retrieve it.

Account Management

Why was my account deactivated due to security reasons? How do I unsubscribe from your mail list? What is a safe password? How do I change my email address? What can I do after received a new business card? Why I failed to log in IPP platform with my Alibaba.com account?

Alibaba.com

Contacts and support channels for Alibaba.com customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.